Emotional Intelligence in Business

Is emotional intelligence in business important to know about, understand it and practice it? Does the business world need emotional intelligence or EQ as some people refer to it? In today's business climate we need to connect with people and build strong relationships.


What is Emotional Intelligence?

According to Daniel Goleman

Emotional Intelligence is

"the ability to monitor one’s own and others emotions, to discriminate among them, and to use the information to guide one’s thinking and actions."

All business and personal relationships have an emotional parts to it. It sounds like emotional intelligence in business could be very useful.


Emotional Intelligence in Sales

Sales people are required to be self confident, adaptable, motivated, empathetic, manage relationships, be professional even when dealing with difficult clients.

Sales people need to be assertive but not viewed as pushy.

You have to be able to accept rejection but also be empathetic

Our clients do not always make a buying decision based on technical merit. Sometime there is not much difference between the products and services they are choosing between. In that case the decision process is based on which sales person the client prefers.

Improving Sales Closing Skills

For sales people using emotional intelligence in the world of business makes sense. It can only help your sales closing skills.

Learning emotional intelligence is a journey into personal development and our relationship with ourselves and others.

Learning as much as you can about emotional intelligence will impact your business relationships and impact positively your sales closing skills.

Are you ready to move to that next sales level?

In this section of the website you will be able to explore in more detail the definition of emotional intelligence, ways to improve your emotional intelligence, along with some recommended articles and books.


Definition of Emotional Intelligence


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